Review mining

Your customers have
already told you everything.

150–300 of your public reviews, mined into an operations report: complaint themes ranked by frequency and revenue risk, each mapped to the specific fix that closes it. No logins, no data — your public reviews are the entire dataset. $299 flat.

Get my ops report

Public reviews only. Nothing to grant, nothing to send.

Flat pricing — the ops-fix layer is the unclaimed slice.

One-time ops report150–300 reviews → ranked themes + fixes, 5 days$299

Theme trackingmonthly re-run with trend lines+$150/mo

For scalereview-software incumbents charge $299–$697/mo for the raw data alone—

Get my ops report →

Birdeye/Podium sell monitoring; nobody sells the operator's translation of the same data. That's this report.

Exhibit A — the deliverable

A case file,
not a report.

This is a real RefoundMoney ops report (anonymized). Themes ranked by frequency, translated into monthly dollars at risk, and mapped to fixes with costs.

1.Reviews are free ops research — you already own 300 mystery-shopper reports; they're just unread.

2.Theme #1 is rarely what the owner thinks — food gets blamed; greeting and parking get missed.

3.Every theme gets a fix and a cost — a complaint without a fix is just a mood.

Every packet contains:

Theme map ranked by frequency and revenue risk
Specific fixes matched to each theme
Dollar-risk translation per theme
A one-page staff-meeting version

Human-verified before it reaches you. Machine math, human judgment.

[ REFOUNDMONEY ]

MINING · OCT 2026 · 247 REVIEWS · READ IN 15 HOURS

REVIEWS READ
THEME 1 — WAIT TIMES (41 MENTIONS)↳ PEAK 6–8 PM UNDER-STAFFED — THE #1 DRIVER OF 1-STARS
THEME 2 — ORDER ERRORS (28)
THEME 3 — GREETING/SEATING (19)↳ NO HOST 4–6 PM — SHIFT GAP
THEME 4 — PRICE GRUMBLES (12)
THEMES → FIXES	None
REVENUE AT RISK — MONTHLY↳ Themes 1 + 3 ≈ repeat-visit losses
↳ EST. MONTHLY RISK↳ 3,100.00

FIX TRAIL — MAPPED

WAIT TIMES — one peak-hour host · closes ~60% of theme 1

ORDER ERRORS — to-go checklist + bag check · ~50%

GREETING — host shift 4–6 PM · closes theme 3

↑ four themes, three fixes, one confirmed-fair — $299, zero data ask

PUBLIC DATA

5 DAYS

ZERO-ASK

How it works

Three steps. Zero data. Five days.

STEP 1

Point at your listings

The public review URLs. The entire ask.

STEP 2

We mine them

Theme extraction, frequency ranking, dollar-risk translation — human-verified.

STEP 3

Fixes mapped

Each theme to its fix with cost and expected closure. Staff-meeting one-pager included.

$299 flat, five days. Monthly theme tracking +$150/mo. Reviews you already own are the only input.

Three questions

Isn't this what Birdeye does?

Birdeye monitors; we translate into ops fixes. Theirs is a dashboard; ours is a Monday-morning agenda.

Will I learn something I don't want to?

Probably — that's the point. It arrives as a ranked map with fixes, not a pile of complaints.

What do you need?

The public URLs. Nothing else.

Your customers havealready told you everything.